Terms and Conditions

Literal reproduction of articles R.211-3 to R.211-11 of the Tourism Code, in accordance with article R.211-12 of the Tourism Code

Article R211-3
Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and any sale of travel services or stays shall give rise to the submission of appropriate documents which comply with the rules defined in this section.
In the case of sale of air tickets or tickets for regular services not accompanied by services related to these transports, the seller shall deliver to the purchaser one or more tickets for the entire journey, issued by the carrier or under its responsibility. In the case of on-demand transport, the name and address of the carrier, on behalf of whom the tickets are issued, must be indicated.
Separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on it by the regulatory provisions of this section.

Article R211-3-1
The exchange of pre-contractual information or the provision of contractual terms is done in writing. They can be done electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. It shall include the name or business name and address of the seller, as well as an indication of its registration on the register provided for in (a) of Article L. 141-3 or, where applicable, the name, address, and indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2.

Article R211-4
Prior to the conclusion of the contract, the seller must provide the consumer with information on the prices, dates, and other essential elements of the services provided on the occasion of the trip or stay, such as:

  • The destination, means, characteristics, and categories of transportation used;
  • The mode of accommodation, its location, comfort level, main features, approval, and corresponding tourist classification in accordance with the regulations or customs of the host country;
  • Catering services offered;
  • Description of the itinerary in the case of a tour;
  • Administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or a State party to the agreement on the European Economic Area in the event, in particular, of crossing borders as well as the deadlines for completion;
  • Visits, excursions, and other services included in the package or possibly available for an additional fee;
  • The minimum or maximum size of the group allowing for the realization of the trip or stay, as well as, if the realization of the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in case of cancellation of the trip or stay; this date cannot be set at less than twenty-one days before departure;
  • The amount or percentage of the price to be paid as a deposit at the conclusion of the contract as well as the payment schedule for the balance;
  • Price revision terms as provided for in the contract in application of article R. 211-8;
  • Contractual cancellation terms;
  • Cancellation conditions as defined in articles R. 211-9, R. 211-10, and R. 211-11;
  • Information regarding the optional subscription to an insurance contract covering the consequences of certain cancellations or an assistance contract covering certain specific risks, including repatriation expenses in the event of an accident or illness;
  • When the contract includes air transport services, the information for each flight segment as provided for in articles R. 211-15 to R. 211-18.

Article R211-5
The prior information given to the consumer binds the seller, unless the seller has expressly reserved the right to modify certain elements. In this case, the seller must clearly indicate to what extent this modification can occur and on which elements. In any case, any modifications made to the prior information must be communicated to the consumer before the conclusion of the contract.

Article R211-6
The contract concluded between the seller and the buyer must be written, drawn up in duplicate, with one copy given to the buyer, and signed by both parties. When the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:

  • The name and address of the seller, their guarantor, and their insurer, as well as the name and address of the organizer;
  • The destination or destinations of the trip and, in the case of a split stay, the different periods and their dates;
  • The means, characteristics, and categories of transport used, the dates and places of departure and return;
  • The mode of accommodation, its location, level of comfort, main features, and its tourist classification in accordance with the regulations or customs of the host country;
  • The catering services offered;
  • The itinerary in the case of a tour;
  • Visits, excursions, or other services included in the total price of the trip or stay;
  • The total price of the services invoiced, as well as any possible revision of this invoicing under the provisions of article R. 211-8;
  • Information, if applicable, on fees or taxes relating to certain services such as landing, disembarkation, or boarding fees at ports and airports, tourist taxes where they are not included in the price of the service(s) provided;
  • The schedule and terms of payment of the price; the final payment made by the buyer cannot be less than 30% of the price of the trip or stay and must be made when the documents allowing the trip or stay to be undertaken are handed over;
  • The specific requirements requested by the buyer and accepted by the seller;
  • The procedures by which the buyer can make a claim to the seller for non-performance or improper performance of the contract, a claim which must be made as soon as possible, by any means enabling an acknowledgment of receipt to be obtained from the seller, and, where appropriate, reported in writing to the travel organizer and the providers of the services concerned;
  • The deadline for informing the buyer in the event of the seller canceling the trip or stay where the realization of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of point 7 of article R. 211-4;
  • Contractual cancellation conditions;
  • Cancellation conditions provided for in articles R. 211-9, R. 211-10, and R. 211-11;
  • Details regarding the risks covered and the amount of coverage under the seller’s professional liability insurance policy;
  • Information regarding the insurance policy covering the consequences of certain cases of cancellation taken out by the buyer
    (policy number and name of the insurer), as well as information concerning the assistance policy covering certain specific risks, notably the cost of repatriation in case of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the covered risks and the excluded risks;
  • The deadline for informing the seller in the event of the buyer transferring the contract;
  • The commitment to provide the buyer, at least ten days before the scheduled departure date, with the following information:
    a) The name, address, and telephone number of the local office of the seller or, failing that, the names, addresses, and telephone numbers of local organizations able to assist the consumer in case of difficulty or, failing that, the emergency contact number for establishing urgent contact with the seller;
    b) For trips and stays abroad by minors, a telephone number and address for establishing direct contact with the child or the person responsible for their stay on site;
  • The provision for termination and refund without penalties of the amounts
    paid by the buyer in the event of non-compliance with the information obligation provided for in point 13 of article R. 211-4;
  • The commitment to provide the buyer, in due time before the start of the trip or stay, with the departure and arrival times.

Article R211-7
The buyer may transfer the contract to an assignee who meets the same conditions as the buyer to make the trip or stay, as long as the contract has not produced any effect. Unless there is a more favorable stipulation for the assignor, the latter must inform the seller of his decision by any means allowing for acknowledgment of receipt no later than seven days before the start of the trip. When it concerns a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorization from the seller.

Article R211-8
When the contract includes an express possibility of price revision, within the limits provided for in Article L. 211-12, it must mention the precise calculation methods, both for increases and decreases in prices, including the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or stay, the part of the price to which the variation applies, and the exchange rate of the currency or currencies used as a reference when establishing the price in the contract.

Article R211-9
When, before the buyer’s departure, the seller is required to make a modification to one of the essential elements of the contract, such as a significant price increase, and when it fails to comply with the obligation to provide information as mentioned in 13° of Article R. 211-4, the buyer may, without prejudice to any claims for damages that may have been suffered, and after being informed by the seller by any means allowing for acknowledgment of receipt:

  • either terminate the contract and receive an immediate refund of the amounts paid without penalty;
  • or accept the proposed modification or alternative travel offered by the seller; an amendment to the contract specifying the modifications is then signed by the parties; any price reduction is deducted from the potentially remaining amounts due from the buyer and, if the payment already made by the buyer exceeds the price of the modified Service, the excess must be refunded to the buyer before the date of departure.

Article R211-10
In the case provided for in Article L. 211-14, when, before the buyer’s departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing him to obtain an acknowledgement of receipt; the buyer, without prejudice to any claims for damages that may be suffered, shall obtain from the seller an immediate refund of the amounts paid without penalty; in this case, the buyer receives compensation at least equal to the penalty he would have incurred if the cancellation had occurred on his part on that date.
The provisions of this article in no way preclude the conclusion of an amicable agreement aiming at the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.

Article R211-11
When, after the buyer’s departure, the seller is unable to provide a substantial part of the services specified in the contract representing a non-negligible percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudice to any claims for damages suffered:

  • either offer replacement services for the planned services, potentially bearing any additional cost, and if the services accepted by the buyer are of inferior quality, the seller must refund the price difference upon return;
  • or, if unable to offer any replacement service or if such services are refused by the buyer for valid reasons, provide the buyer, at no extra cost, with transport tickets for their return under conditions that may be deemed equivalent, to the place of departure or to another location accepted by both parties. The provisions of this article apply in the event of non-compliance with the obligation provided for in 13° of article R. 211-4.

Article R211-12
The provisions of articles R. 211-3 to R. 211-11 must be reproduced in brochures and travel contracts offered by the persons mentioned in article L. 211-1.

Article R211-13
The buyer cannot invoke the benefit of the clause provided for in 20° of article R. 211-6 after the Service has been provided.

In accordance with the Data Protection Act, the customer has the right to rectify the information mentioned in this document.

SPECIAL SALES TERMS

Literal reproduction of articles R.211-3 to R.211-11 of the Tourism Code, in accordance with article R.211-12 of the Tourism Code

REGISTRATION
Any registration for a trip commits the client, even if the trip cannot be confirmed immediately at the time of booking. The registration form will be void if the supplier does not confirm, and the deposit paid will be immediately refunded. Any registration made more than one month before the departure date must be accompanied by a payment of at least 30% per person of the total price of the trip, with the balance being required to be paid 30 days before the departure. For registrations made less than one month before the departure, the total price of the trip must be paid at the time of booking, and any trip booked less than 21 days before departure must be paid by credit card or in cash.
If registering by phone, payment may also be made by credit card after returning the agency’s form authorizing it to charge the credit card (this method of payment is only accepted if the cardholder is the beneficiary of the purchased services). A client who has not paid the balance by the agreed date is considered to have canceled their trip, and cannot claim a refund of the deposit paid under any circumstances.

PRICE / LENGTH OF STAY
The prices marked at the time of registration were calculated based on the prevailing economic conditions at the time of their establishment for the relevant season. Any change in these conditions, especially a fluctuation in exchange rates, transportation rates, may result in a price change, of which the client will be informed promptly. Only the date of departure, and not the registration date, will be taken into account. These increases are documented and provided to the client, justifying them and specifying the impact of the new rates applied to the “currency, taxes, and fuels” services, as well as for transportation. If the amount of the increase exceeds 100%, the client retains the option to cancel their trip without any fees and receive a refund of the deposits received. Our prices are calculated as a package and based on a certain number of nights and/or days, and the programs do not necessarily correspond to a specific number of full days. For trips abroad, the first and last day are considered to be entirely dedicated to transportation. Therefore, if due to the schedules imposed by the airlines, the first and last day were shortened due to a late arrival or early departure, no refund could be provided.

TAXES AND FUEL SURCHARGES
Airport taxes are only final when the ticket is issued and paid. Some taxes are adjustable on site and cannot be included in the ticket. Up to 1 month before departure, fuel surcharges may be billed to you without the possibility of cancellation on your part. For car rentals, the agency cannot be held responsible for the taxes and insurance accepted on site by the customer and paid to the lessor.

TRANSPORTS
The liability of airlines or their agents involved in the trip is limited (in the event of damage, complaints, or claims) to the air transportation of passengers and their baggage exclusively.

  • Special or chartered flights: Carriers reserve the right to modify schedules, aircraft types, routes, make intermediate stops, change arrangements for the outbound and return journeys, etc. Occasionally, due to intense air traffic or events beyond our control (incidents, strikes, weather conditions, etc.), delays may occur. In particular, connections are not guaranteed, even if they are indicated on the same transport ticket. In any case, no compensation can be requested, whether to cover any additional expenses possibly incurred or as a relative reduction in the length of stay.
  • Regular flights: Similarly to special or chartered flights, any delay beyond our control shall not entitle to compensation. However, regular airlines generally make every effort in these circumstances to transport customers under the best conditions and as quickly as possible.

MODIFICATIONS / CANCELLATIONS
All modifications and cancellations by the client must be made directly through the Agency. In the event of a change in departure or return date, itinerary, or cancellation, the fare conditions of the relevant airline or tour operator will apply. Since cancellation or modification fees are fully passed on to the suppliers, an additional fee of 25 euros will be retained by the Agency as an intervention fee. Specific conditions may apply to modifications or cancellations, depending on the airline or tour operator. For instance, RER (Reservation Issuance Payment simultaneous) flights are non-changeable and non-refundable once purchased. A cancellation insurance for illness, repatriation, and baggage is offered at the time of registration. This insurance is non-refundable in the event of cancellation.

AFTER-SALES SERVICE
When a customer notices that an on-site service has not been provided as expected, they must submit their complaint to the local service providers in order to avoid inconvenience throughout the entire duration of the trip or stay. If they are not satisfied, they must request a certificate of non-provided services from our representatives or those of the organizer. Without this certificate, we cannot guarantee a favorable outcome for any claims filed with us. Any complaints about the course of the trip must be submitted to our agency no later than fifteen days after the return. No service that was not canceled before departure and not used due to the traveler’s actions shall be refunded without the agreement of the relevant service provider.

FORMALITIES
The Agency informs the client of the useful administrative and health formalities necessary for the smooth running of their trip. Verification and completion (ID card, passport, visa, vaccination, etc.) are the sole responsibility of the client. No refund shall be due if the participant is unable to present the necessary valid documents (ID card, passport, visa, vaccination certificate) or if entry to the destination country is denied, and the return costs shall be borne solely by the participant. For foreign nationals, it is imperative to consult the relevant authorities (consulate, embassy). Regarding minors, it is reminded that from birth to 18 years old, they must hold a valid identification document to exit the national territory. Persons with parental authority and other accompanying individuals must, under their sole responsibility, ensure prior to departure that they have all the necessary documents and authorizations to allow the minor to leave the national territory (ID card, passport, authorization to leave the territory, family record book, etc.).

TRAVEL DOCUMENT
In general, travel documents are issued no later than the week before departure. However, it may happen that the documents are handed directly at the airport. In this case, the legal responsibility for this document lies with the client.